How We Work
From understanding your risks to arranging insurance and supporting you at claim time, Findura’s insurance advisers help individuals, businesses and farms across Australia and New Zealand help you make informed decisions about your cover.
From first conversation to ongoing support
Good insurance advice starts with understanding your circumstances. Here is what you can expect when you work with a Findura adviser
Start with a conversation
We ask about your circumstances, what you want to protect, your existing insurance and any concerns you have. For a business or farm, that includes understanding how you operate and where a loss could affect you.
Review your risks
We review the information you provide, discuss relevant risks and consider whether your current insurance has gaps, limits or conditions that need attention.
Explore the options
We approach suitable insurers and consider available cover, terms and pricing in light of your needs. The options available will depend on the risk and the insurers’ requirements.
Our recommendation
We’ll explain the proposed insurance, including key cover, limits, exclusions and excesses, so you can understand your options and make an informed decision.
Your cover is arranged
Once you decide how to proceed, we work with the insurer to arrange the agreed insurance and provide your policy documents. We will confirm when cover is in place.
We stay involved
We can help review your insurance at renewal or when your circumstances change, assist with policy changes and support you if you need to make a claim.
What we need to help you
What you can bring
Your current policies, renewal dates, details of previous claims and information about the property, assets, activities or liabilities you want to insure are a helpful starting point. If you do not have everything to hand, we can explain what is needed as we go.
What we will do
Your Findura adviser will ask questions to understand your needs, explain which insurance options may be available and guide you through the information insurers require. We will explain the proposed cover and the next steps before you decide whether to proceed.
Support when you need to make a claim
Making an insurance claim can be stressful. Your Findura adviser can help you understand the claims process, gather information for the insurer and keep track of the claim’s progress. We can help raise questions with the insurer and explain its response, including how the terms of your policy apply. The insurer assesses the claim and makes the coverage decision.
Clear contact, clear next steps
Some insurance needs can be addressed quickly; others require more information or a detailed assessment by insurers. Your adviser will tell you what information is needed, explain the next steps and keep you updated as your options are explored.
A clear point of contact: You will know who is helping you and how to reach them.
An explanation of your options: We will talk you through the cover available and the key terms that matter to your decision.
Support beyond placement: You can contact us about changes, renewals and claims as your needs evolve.
Frequently asked questions about your insurance
Your adviser can explain what information is needed for your circumstances.
Can Findura review my existing insurance policies?
Yes. We can review your current policies alongside your circumstances and discuss the cover, limits, excesses and exclusions that may matter to you. Bring your policy documents and renewal dates if you have them. We can then explain whether there are gaps or other options worth considering.
Do I need to know what type of insurance I need before contacting you?
No. Tell us about your home, business, farm or other assets, what you do and what concerns you. Your adviser can help identify relevant insurance options and explain how different types of cover work.
Can Findura help with personal, business and farm insurance?
Yes. Our advisers work with individuals, businesses and farms across Australia and New Zealand. The insurance products and insurers available will depend on your location, circumstances and the type of risk. Your adviser will explain what options can be explored for you.
What information do you need to provide an insurance quote?
That depends on the cover you need. We may ask about the property or assets to be insured, your business or farming activities, existing policies, claims history and the amount of cover required. For more complex risks, an insurer may request further details before offering terms.
How long does it take to arrange insurance?
Timeframes vary with the type of insurance, the information available and how long insurers take to assess the risk. Straightforward requests may move faster than complex business, farm or specialist insurance. Your adviser will explain what is required and keep you informed of progress. Do not treat cover as in place until Findura confirms it.
Will Findura help me if I need to make a claim?
Yes. We can help you understand the claims process, provide information to the insurer, follow up on progress and discuss questions that arise. The insurer assesses the claim under the terms and conditions of your policy.
What happens when my insurance is due for renewal or my circumstances change?
Your insurance needs can change over time. Let us know about changes to your property, business, farming activities or other circumstances so we can discuss whether your cover needs to be reviewed. We can also help you consider your arrangements at renewal.
Let's talk about your insurance
Whether you need personal, business, commercial or farm insurance, or want to review your existing cover, our advisers are here to help.
Tell us a little about what you need and where you are based, and we can connect you with a Findura adviser in Australia or New Zealand.
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