Meet the Team

Get to know your adviser, their experience and how they can help you find the right insurance for your needs..

Kay Mercer

Adviser Assistant

Findura Insurance & Risk Solutions

| Community Broker Network

44 York Place, Dunedin Central, Dunedin 9016

Professional Overview

Kay is an experienced Adviser Assistant with more than 15 years in the insurance industry, supporting advisers and clients across renewals, claims and day-to-day policy administration. She brings particular strength in claims management and domestic insurance, having supported clients through claims throughout her insurance career.

Kay is known for being practical, dependable and committed to helping clients receive the support they need. She works closely with advisers to keep insurance arrangements on track, manages claims through to resolution and helps ensure clients receive clear, timely assistance when it matters most.

Client Philosophy

Kay believes clients should feel supported throughout every stage of their insurance journey. She focuses on working closely with advisers to ensure clients’ insurance and claims needs are handled efficiently, with clear communication and reliable follow-through.

Career Highlights

Kay has developed extensive claims experience throughout her career and has regularly been the key claims support person within the insurance businesses she has worked for. She is also proud to have completed the New Zealand Certificate in Financial Services (Level 5).

Personal Insight

Outside of work, Kay enjoys spending time with family and friends and is a keen golfer. She enjoys playing courses throughout New Zealand and Australia with her golfing friends.