Professional Overview
My role at Findura focuses on on creating a smooth and positive experience for clients throughout their journey. By managing operational processes, supporting my team, and looking for ways to improve how we deliver our services, I help ensure clients receive clear communication, accurate and timely information and the support they need when they need it. What I enjoy most is being able to make a positive difference for both our clients and the team. I enjoy building strong relationships, understanding people’s needs, and finding ways to make processes smoother and more effective. I also enjoy working collaboratively with teams, sharing knowledge, solving problems, and creating an environment where everyone feels supported and empowered to do their best work.
Qualifications/Experience
With experience across All Farm, Commercial & Financial Lines insurance products, I bring a sound understanding of the needs of both clients and businesses. Having worked in both client services and broking management roles, I have developed a unique perspective on the importance of delivering tailored solutions, supporting strong relationships, and creating efficient processes that benefit everyone involved.
Area of Specialisation
With experience across Farm, Management Liability, and SME insurance products, I bring a sound understanding of the needs of both clients and the Business. Having worked in both client services and broking management roles, I have developed a unique perspective on the importance of delivering tailored solutions, supporting strong relationships, and creating efficient processes that benefit everyone involved.
Client Philosophy
When a client contacts Findura, I want them to feel valued, understood, and confident that they are in good hands. Whether they need support, guidance, or a solution to a challenge, they should feel that we are genuinely listening and taking the time to understand their needs.
Career Highlights
I am most proud of the progression I’ve made throughout my career and the opportunities that have allowed me to grow both professionally and personally. What started as an opportunity in insurance has developed into a career I’m genuinely passionate about, spanning client services, broking and operations.
I’m proud of the trust I’ve built with clients, and of the role I’ve played in helping people, improving the way we work and creating positive experiences. For me, success is not just about what I have achieved individually, but the impact I’ve been able to have on the people and businesses I support.
Personal Insight
I enjoy spending time working on the family farm, showing our stud Suffolk sheep,and pursuing my passion for powerlifting.
